OROQUIETA
CITY: The “Air Passenger Bill of Rights” involves the right to full, fair and
clear disclosure of all terms and conditions of carriage, a new PIA report
said.
A
joint administrative order of DOTC and DTI details these rights and should be
known by all air passengers, Delia M. Ayano, DTI-provincial director said.
Ayano
said passengers have also the right to clear and non-misleading advertisements which
relates to their plane fares, including major restrictions, such as re-bookings
and refunds of purchased tickets.
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passengers’ rights include those against misleading and fraudulent sales promotion
practices, transportation and baggage conveyance and right to be processed for check-in,
for passengers holding confirmed tickets, whether promotional or regular.
Among
others, the passenger has the right to board aircraft, to compensation and amenities
in case of flight cancellation and flight delay.
The
plane passenger shall be notified beforehand via public announcement, written
or published notice and flight status update service via text message, in case
of flight cancellation attributable to the carrier.